User Data Deletion Instructions

Fless connects to third-party platforms (including Meta, Google, LinkedIn, TikTok, X, and others) only to perform actions you authorize. When you disconnect a service or request account deletion, we immediately revoke active tokens and purge associated platform data.

Brainstack Tech LTD (trading as Fless) acts as the data controller for account details and the data processor for your workspace content. We do not sell your personal data or store credentials longer than needed to operate your desks.

If you want to stop Fless from accessing a specific connected platform without deleting your entire workspace:

1. Sign in to your Fless account at app.getfless.com.
2. Navigate to Settings → Integrations.
3. Find the platform you want to disconnect (e.g., Facebook Pages, Instagram, Google Workspace, LinkedIn, or TikTok).
4. Click Disconnect.

Disconnecting revokes the OAuth token and marks the connection as inactive immediately. Cached tokens and channel mappings are deleted from our production database within 24 hours.

Workspace owners can delete their entire workspace and all associated customer data directly from the settings menu:

1. Sign in to app.getfless.com as an account owner or administrator.
2. Go to Settings → Workspace.
3. Scroll to the danger zone and click Delete Workspace.
4. Confirm by typing your workspace name.

This permanently disconnects all connected accounts, wipes briefs, drafts, generated assets, logs, and credentials. Production database records are purged within 30 days.

In accordance with Meta Platform Rules, users who logged in or connected Facebook Pages, Instagram accounts, or Threads can remove the Fless app and delete stored data directly from Meta:

1. Open your Facebook profile and navigate to Settings & Privacy → Settings.
2. Click Apps and Websites in the left-hand menu.
3. Locate Fless in the list of active apps.
4. Click Remove. Check the box if you wish to remove all posts, videos, or events published on your behalf.

Automated Deletion Callback: When you remove Fless via Facebook, Meta sends an automated request to our compliance webhook endpoint:

Our system verifies the signed request, starts a deletion job to remove your user ID, Page tokens, and cached engagement data, and returns a tracking confirmation code.

To check the status of a Meta data deletion job, visit our status endpoint using the confirmation code provided by Facebook:

If you connected Gmail, Google Calendar, YouTube, Google Analytics, or Google Drive, you can revoke Fless access directly from your Google Account at any time:

1. Visit your Google Account Security settings at myaccount.google.com/permissions.
2. Select Fless under "Third-party apps with account access".
3. Click Remove Access.

Once revoked, Fless cannot make calls to Google APIs on your behalf. We automatically discard stored refresh tokens upon the next failed refresh attempt.

You can revoke permissions on other provider portals at any time:

• LinkedIn: Go to Settings & Privacy → Data privacy → Permitted services and remove Fless.
• TikTok: Go to Settings and privacy → Security & permissions → Apps and permissions and revoke Fless.
• X (Twitter): Go to Settings and Support → Settings and privacy → Security and account access → Apps and sessions → Connected apps.
• Pinterest, Slack, HubSpot, Calendly: Revoke Fless inside each service’s respective Connected Apps or Integrations page.

If you cannot access your account or wish to request full deletion of all personal information held by Fless, send an email to our privacy team:

We verify your identity, process the deletion within 48 hours, and email you written confirmation when the purge is complete.

Here is how quickly data is removed once a deletion request or disconnect event occurs:

• OAuth Access & Refresh Tokens: Revoked immediately and deleted from the database within 24 hours.
• Cached Content & Posts: Cleared from active memory and application caches within 24 hours.
• Primary Database Records: Removed from production databases within 30 days.
• Encrypted Backups: Purged automatically through routine backup cycle rotation within 90 days.

We retain only minimal accounting transaction records where required by tax law or statutory compliance obligations.

For questions regarding data privacy, compliance audits, or deletion requests, contact our Data Protection Officer:

Brainstack Tech LTD (trading as Fless)
RC Registered in Nigeria
3a Habitat Close, Lekki Phase 1, Lagos, Nigeria
Email: privacy@getfless.com or hello@getfless.com