Triage
Email, chat, WhatsApp — ranked by what will churn.
Support · Inbox in every timezone
Tickets that actually resolve.
Triage, draft replies from your knowledge base, and escalate only when a person should step in.
FFless
LiveSupport · liveLive
#48211m
Billing question resolved
#48209m
API timeout — in progress
CS44m
HealthPlus check-in sent
48s
First reply
96%
Resolved
4.8
CSAT
Live inLagosLondonNew York
How it actually runs
Tickets, success, escalation
First reply used to be hours. Fless ranks the inbox, drafts from your knowledge, and escalates only when a person should step in — every timezone.
Assign work · try itLive demo
In practice
Drafts from the docs
Replies from what you already wrote.
Success
Health scores so accounts don’t go quiet.
Clean handoff
Context, not a Slack dump at 6pm.
What Support actually does.
FFless
LiveTicketsLive
#48211m
Billing question resolved
#48209m
API timeout — in progress
Tickets
One inbox for email, chat, and WhatsApp — ranked by what will churn.
FFless
LiveSuccessLive
HealthPlus44m
Check-in sent
Score2h
3 accounts at risk
Success
Health scores and check-ins so accounts don’t go quiet.
FFless
LiveEscalationLive
#481816m
Handoff with full thread
Owner31m
Lina · due today
Escalation
A clean handoff with context — not a Slack dump at 6pm.
How teams turn it on
01
Connect the inbox
Channels in. One queue.
02
Point at the docs
The desk answers from your knowledge.
03
Set escalation
Who gets the hard ones, and when.
“First reply used to be hours. Now the queue is a morning, not a week.”
Lina Mensah · Head of Support, AllMoments
Questions
Then register — two minutes, no card.
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