By industry · Stores · e-commerce · regions

The floor and the site, on one loop.

Campaigns, stock questions, and support that doesn’t bounce between a shop and a chatbot. One record from browse to refund.

Marketing, support, and voice · ops for store programmes

Retail floor
FFless
Live
Retail · liveLive
Drop5m

Weekend ads live

Ticket12m

Order #4821 found

Store1h

Lagos line covered after 8

12
Channels
48s
First reply
Campaigns shipped
Live inLagosLondonDubaiNew York

How it actually runs

Stores, sites, and the questions in between.

The drop is live in London while Lagos still has Saturday hours. Customers ask where the order is, whether the size is in store, and how to return it — on WhatsApp, the site, and the phone. Fless runs campaigns, support, and the store line so the floor and the site tell the same story.

Built for

  • Retail brands
  • E-commerce
  • Multi-store groups
Assign work · try itLive demo

How it shows up in retail.

Campaigns
FFless
Live
CampaignsLive
Drop5m

Weekend ads live

Floor22m

Copy matches stock

Campaigns

Drops, ads, and social that match what’s actually on the floor.

Support
FFless
Live
SupportLive
Order12m

#4821 found

Refund40m

Same record as till

Support

Where is my order, size, refund — resolved with the same context as the till.

Voice
FFless
Live
VoiceLive
Lagos1h

Line covered after 8

Book1h

Fitting held

Voice

Store lines and after-hours, booked or routed — not a missed sale.

In practice

What teams actually run.

Drop week

Ads and social match stock. Sold-out SKUs don’t stay in the creative.

WISMO

Order status from the same record as the till — not a chatbot guess.

Store after 8

The line is covered. Fittings hold. Missed calls aren’t missed sales.

Returns

Refund path with context. The site and the shop agree.

Live in a week. Compounding after that.

01

Connect channels

Site, WhatsApp, store line, ads — one inbox.

02

Match the floor

Campaigns read live stock. Support reads the same SKU.

03

Cover the hours

Each city’s store hours. After-hours still books or routes.

The site and the shop finally tell the same story.

Amara Diallo · Retail Director, 10MG

Questions

How retail teams usually buy and turn desks on.