12–14 Apr held
Matches the site
Reservations
Book, move, confirm. The diary matches the site — and the property.
By industry · Hotels · restaurants · groups
Reservations, guest messages, and reviews handled while the floor is full. One voice from the website to the front desk.
Voice + support 24/7 · marketing for reputation
Suite · 12–14 Apr held
Late checkout approved
3 replies in house tone
How it actually runs
Night audit used to mean missed bookings. Guests write on WhatsApp at 1am. Reviews land before breakfast. Fless covers reservations, guest messages, and reputation for hotels, restaurants, and groups — seven languages, the same house voice, Lagos property and London site on one diary.
Built for
12–14 Apr held
Matches the site
Book, move, confirm. The diary matches the site — and the property.
Late checkout approved
One stay, one inbox
WhatsApp, email, the phone — one thread per stay.
3 replies in house tone
Answered before 7am
Reviews answered in the house voice, before breakfast.
In practice
Site and voice hold the same room. OTAs don’t get the only truth.
Late checkout, extra night, a question at 1am — one thread.
Reviews answered in house tone before the floor is fully staffed.
Each house a workspace, or one group diary with site hours.
PMS or calendar, site, and the hours the desk actually runs.
Voice and WhatsApp in the languages you host.
Reviews and follow-ups in house voice, overnight.
“Night audit used to mean missed bookings. The line doesn’t sleep now.”
Sofia Berg · GM, Voke Houses
How hospitality teams usually buy and turn desks on.
Clinics, groups, and after-hours.
Admissions, parents, admin.
Stores, sites, and the questions in between.
Banks, fintech, professional money.
Firms, practices, the work around the work.