By industry · Hotels · restaurants · groups

The desk that never clocks out.

Reservations, guest messages, and reviews handled while the floor is full. One voice from the website to the front desk.

Voice + support 24/7 · marketing for reputation

Hotel lobby
FFless
Live
Hospitality · liveLive
Book2m

Suite · 12–14 Apr held

Guest16m

Late checkout approved

Review51m

3 replies in house tone

24/7
Guest line
7
Languages
Same
Night & day
Live inLagosDubaiLondonCape Town

How it actually runs

Rooms, tables, guests — overnight.

Night audit used to mean missed bookings. Guests write on WhatsApp at 1am. Reviews land before breakfast. Fless covers reservations, guest messages, and reputation for hotels, restaurants, and groups — seven languages, the same house voice, Lagos property and London site on one diary.

Built for

  • Hotels
  • Restaurants
  • Hospitality groups
Assign work · try itLive demo

How it shows up in hospitality.

Reservations
FFless
Live
ReservationsLive
Suite2m

12–14 Apr held

Diary16m

Matches the site

Reservations

Book, move, confirm. The diary matches the site — and the property.

Guest messages
FFless
Live
Guest messagesLive
Guest16m

Late checkout approved

Thread40m

One stay, one inbox

Guest messages

WhatsApp, email, the phone — one thread per stay.

Reputation
FFless
Live
ReputationLive
Reviews51m

3 replies in house tone

Night51m

Answered before 7am

Reputation

Reviews answered in the house voice, before breakfast.

In practice

What teams actually run.

Direct book

Site and voice hold the same room. OTAs don’t get the only truth.

In-stay thread

Late checkout, extra night, a question at 1am — one thread.

Breakfast reputation

Reviews answered in house tone before the floor is fully staffed.

Group properties

Each house a workspace, or one group diary with site hours.

Live in a week. Compounding after that.

01

Connect the diary

PMS or calendar, site, and the hours the desk actually runs.

02

Cover the line

Voice and WhatsApp in the languages you host.

03

Protect the name

Reviews and follow-ups in house voice, overnight.

Night audit used to mean missed bookings. The line doesn’t sleep now.

Sofia Berg · GM, Voke Houses

Questions

How hospitality teams usually buy and turn desks on.