By industry · Law · advisory · consultancies

The practice, not just the practice area.

BD, intake, scheduling, and the admin that partners don’t want to own — running while the billable work does.

Sales + ops · add HR and finance for staffing and billing

Professional services meeting
FFless
Live
Professional services · liveLive
Intake7m

Matter opened · NDA sent

BD33m

12 dormant accounts nudged

Staffing1h

Associate booked for Monday

BD
Always warm
1
Intake path
On time
Engagements
Live inLondonLagosNew YorkJohannesburg

How it actually runs

Firms, practices, the work around the work.

Partners stopped being the CRM. New matters still need a home: intake, conflicts, BD follow-up, staffing. Fless runs the practice around the practice area — law, advisory, consultancies — in London, Lagos, and New York without a second floor of coordinators.

Built for

  • Law firms
  • Advisory
  • Consultancies
Assign work · try itLive demo

How it shows up in professional services.

Intake
FFless
Live
IntakeLive
Matter7m

Opened · NDA sent

Conflicts33m

Checked once

Intake

New matters captured once. Conflicts and next steps aren’t a rumour.

BD
FFless
Live
BDLive
Dormant33m

12 accounts nudged

Warm1h

BD always on

BD

Follow-up that doesn’t wait for a Friday partner lunch.

Delivery ops
FFless
Live
Delivery opsLive
Staffing1h

Associate booked Monday

Status1h

Client can see it

Delivery ops

Docs, staffing, and status the client can see without chasing.

In practice

What teams actually run.

New matter

Intake once. NDA out. Conflicts checked. Partner sees a clean file.

Dormant accounts

BD that runs between lunches. Humans take the relationship.

Staffing

The right associate on the calendar. The client sees status without chasing.

Engagement ops

Docs and dates with owners. Billable work stays billable.

Live in a week. Compounding after that.

01

One intake path

Every new matter enters the same way. Conflicts aren’t a side chat.

02

Keep BD warm

Sequences on the book of clients — partners aren’t the CRM.

03

Show delivery

Staffing and status the client can see. Ops doesn’t eat the partner’s Sunday.

Partners stopped being the CRM. The work still found a home.

Nora Ade · Managing Partner, West & Co

Questions

How professional services teams usually buy and turn desks on.